I was hesitant to order online due to several negative reviews, but I liked two dresses and decided to take a chance.
Delivery was surprisingly fast, though size didn’t fit and had to be returned. I wasn’t sure if the return request went through, so I contacted customer service. Lisa from Gina Tricot was very responsive and helpful, which I really appreciated. The refund took about 1 week and 5 days, similar to other online shops from my experience.
I also visited the store in Aarhus to get the right size, and the staff was also helpful. Overall, I’m satisfied with both the shopping experience and customer support.
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