Ginger Ray is one of the worst companies I’ve ever dealt with. I was sent a clearly damaged and previously used item, which is completely unacceptable. When I contacted them expecting a straightforward resolution, I was met with blame-shifting and outright refusal to reimburse the return postage. They also flat-out refused to provide a free return label—even though the mistake was entirely theirs.The customer service was shockingly rude and unprofessional, showing zero accountability and no willingness to help. It felt like they were doing everything they could to make the return process as difficult as possible.After checking online, it’s obvious this isn’t a one-off experience. There are countless negative reviews describing similar treatment—faulty goods, unhelpful staff, and a total lack of care for customers.Ginger Ray should be ashamed of how they treat people. If you’re thinking about ordering from them, do yourself a favour and go to Amazon. They desperately need a serious overhaul in both product quality and customer service. I’ve raised a chargeback with my bank. UPDATE - I was successful with the charge back, clearly my bank agree this company is a joke. The countless negative reviews are spot on! AVOID AVOID AVOID
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Buy wholesale party supplies for weddings, kids parties, birthday party decorations at Ginger Ray. Free UK Delivery.
