Review Time
Avoid at all cost. Ordered a on 24/01 a guestbook for my best friends baby shower, paid 3.99 delivery with 3-4 working day delivery. Didn’t arrive and emailed multiple times with no response. Item finally arrived on 04/02 and I’ve tried emailing to get refund started with no reply. Awful awful service.
Avoid at all cost. Ordered a on 24/01 a guestbook for my best friends baby shower, paid 3.99 delivery with 3-4 working day delivery. Didn’t arrive and emailed multiple times with no response. Item finally arrived on 04/02 and I’ve tried emailing to get refund started with no reply. Awful awful service.
Ordered 3 weeks ago and haven’t heard anything since! Funnily enough, suddenly there’s a banner on the site explaining delays in dispatch…not there when I ordered nor for about a week after so clearly they’re trying to now claim this is the issue. If you try to email the customer services email it bounces back. The website has clear areas where information is missing also which shows the website has not even been edited/built properly. Really, really poor service.
Great experience. The website said it would take 7 days for my order and it turned up within 2 days, dispatched the same day I placed it!I had emailed customer support to ask for a delivery asap and they were quick to reply and gave me my royal mail tracking number. Love the party products for my sisters birthday!
Ordered items for a school prom with around a months notice, 20 days after ordering i chased the order. There was no apology, no explanation of when it may arrive, no trying to rectify getting the delivery to me in time, just offering a refund. Between ordering and chasing the delivery, a message went online to say there may be a delay in deliveries but this was not there when i initially ordered as i would have gone elsewhere.
I placed an order in plenty of time for a birthday that's happening tomorrow - have just received an email from Ginger Ray saying they're cancelling and refunding the order. No excuse, no alternative, not enough time to repurchase the things I need now. I've used them in the past and been happy, but this is just ridiculous - the lack of care and consideration for customers will make me think twice before I use them again.
I was delighted to receive an email from Ginger Ray to tell me that the product I had been waiting for was back in stock. I carefully checked the website and it said that delivery would be within 3 to 7 days and so I immediately ordered 5 packs of bunting. That was 8 days ago and the party I need it for is very soon. Needless to say I've heard nothing from Ginger Ray since I placed the order. I contacted Customer Services and they can't track the order, can't tell me if, let alone when it will arrive and there was no appology!
Having placed the order nearly 2 weeks in advance, no one contacted to me to say that there was a delay in shipping and therefore it was not going to make the booked delivery date. As they were inflated items, I asked for them 2 days before my party. I emailed to ask where the items were on the day and they emailed the next day saying they could no longer be sent. When I asked for compensation they refused, blaming me for not notifying them sooner even though I reached out to them on the day of delivery! I'm not sure how I'm meant to know there was a shipping delay with no communication. I was a customer for 6 years, sadly not anymore.
Ginger Ray is one of the worst companies I’ve ever dealt with. I was sent a clearly damaged and previously used item, which is completely unacceptable. When I contacted them expecting a straightforward resolution, I was met with blame-shifting and outright refusal to reimburse the return postage. They also flat-out refused to provide a free return label—even though the mistake was entirely theirs.The customer service was shockingly rude and unprofessional, showing zero accountability and no willingness to help. It felt like they were doing everything they could to make the return process as difficult as possible.After checking online, it’s obvious this isn’t a one-off experience. There are countless negative reviews describing similar treatment—faulty goods, unhelpful staff, and a total lack of care for customers.Ginger Ray should be ashamed of how they treat people. If you’re thinking about ordering from them, do yourself a favour and go to Amazon. They desperately need a serious overhaul in both product quality and customer service. I’ve raised a chargeback with my bank. UPDATE - I was successful with the charge back, clearly my bank agree this company is a joke. The countless negative reviews are spot on! AVOID AVOID AVOID
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Buy wholesale party supplies for weddings, kids parties, birthday party decorations at Ginger Ray. Free UK Delivery.
