Review Time
Ordered two large canvases on 28th October for $850. One has been delivered, the other has not. Despite repeated emails to Gioia, and the promise it has been re-sent to us, it still has not been delivered. Now, as at 4th December, they do not even both responding to my emails. Terrible service, and no guarantee you will ever get what you ordered.
I have ordered pictures from Gioia twice. The first time was a good experience but this 2nd time has just been a nightmare. I ordered two pictures, one was too big to be delivered to the post office. So Etsie said she'd get it delivered to my street address, but the delivery company said that they don't deliver to my area. (This is strange as that company delivers to the business next door.)So after contacting Gioia several more times (18 emails between them and me so far) AND making a complaint via PayPal I am yet to see BOTH pictures. The smaller one was finally delivered last week- I only waited SEVEN weeks for it. (I'm five hours from Melbourne.) I guess the Paypal complaint encouraged them to finally deliver it.But here is still no sign of the other bigger picture.I don't even want that one now and just want a refund but they continue to ignore my request. Ordered 11/5/23 now 3/07/23Really would not take a chance on this company.
After ordering numerous pieces from this company 4 plus actually My last order was delayed The man at customer service was very understanding and I believe was genuine in solving this problem. Final response via customer service not the Manager Not rheir wordsGot your money too badBlame the delivery on CovidNot your time management skills.Would strongly advise consumers never order through this company. As mentioned I have orderes numerous art pieces before Whoever is the Manager needs training. Keep the customer happy.
Overall am happy, the colours are what I'm after. I didn't realise it is a print on canvas. Thought it was a painting on canvas - would of been much nicer and the price was on the higher end, so would of liked it to be a painting. Needed to read finer print. Perhaps the description could say "print" not "Artwork".Service excellent.
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Established in Melbourne in 2018, Gioia Wall Art™ is dedicated to simplifying artistic living. Our mission is to offer an extensive selection of art prints, original artworks and wallpaper in collaboration with both established and emerging artists, tailored to suit contemporary interiors.
