Ordered a pressure washer and received the conformation email. Waited a week with no delivery or updates. Sent a query for an update and received a response saying that the item has been taken off the shelf and upgraded and is no longer for sale, (Although the only other model they have has less performance and quality - not an upgrade). Told me I can get a refund and order something else, no way to apply for a refund from the original order or from Nicole's email response. Left sitting in limbo wondering why they a) still have the pressure washer available to order on their website, b) had to wait for myself to chase for an update to be told they don't have the items available and c) leaving me in the dark to try to figure out how to be refunded the money.
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