Review Time
I've been using the Giraffe Tools Retractable Garden Hose Reel for a while. It makes watering the garden much easier. The hose pulls out smoothly to the length I need and moves without tangling. It retracts back quickly with a simple tug and stays neatly stored. It saves time during both use and cleanup. No need to coil or untangle a heavy hose after finishing work.
I've been using the Giraffe Tools Retractable Garden Hose Reel for a while. It makes watering the garden much easier. The hose pulls out smoothly to the length I need and moves without tangling. It retracts back quickly with a simple tug and stays neatly stored. It saves time during both use and cleanup. No need to coil or untangle a heavy hose after finishing work.
I had an issue with my wall mounted vacuum. I called Giraffe’s Customer Service and Lea was great! She worked through my problem with me and ultimately resolved my concern professionally, cordially and quickly. I’m very happy with their support, after the sale.
Where to start. I'm going to list the poor service from this company. 1) ordered the item (hose reel) giraffe said it was dispatched 11 days later they said it wasn't in stock2) complaint made, they then sent me the item so point one was a lie, they then sent me an incorrect invoice with a cheaper price again this was a mistake.3) hose reel arrived it was not the item I ordered, the image provided by giraffe shows all hose reels are all the same no matter what length of hose and all show having a side attachment for the leader hose, the hose sent didn't have this. 4) complaint again, I was told I ordered the 25m hose which doesn't have the side attachment, was told sorry the image on the site was misleading? 5) they would not rectify there mistake and made it out this was my mistake, I am now awaiting a return label to return the item,. Do not use this company they are terrible and have poor advertising which is misleading, throughout the process every aspect has been wrong..
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