my issue not resolved, the agent (Doris) is the worst possible customer agent ever, she made no effort in resolving my issue, she asked me irrelevant questions that was already answered to delay my refund, she ignore 90% of my emails and only answered what she wanted too. she took over a month to process my refund that she her self got approved and then still took ver a month, she tried to make it look like Christmas and new years day, but where'd the rest of 20 plus days go? she never apologised or actually took any responsibility. Now the actual products, I only used a it a few times, its still in pristine condition but stopped working, massively disappointed, no reason for it to not work, nothing hit the product or dropped or anything it just stopped working and this company could not send any engineer to fix or advice anything of any trouble shoot over email meaning this must be a known problem. the company has no telephone number there online enquire was joke and nightmare, getting just a response was a mission, this company as a whole is trash, I mean things happen, machines have issues sometime but the company the way they handle there customer is trash strongly advice DO NOT BUY FROM THE, specially if they have Doris working fort them. I have all emails pictures and video saved, to back everything I have said.my order details so you know its real, Order number: GTUK1500S/N Number: SN35170700
Claim your business profile now and gain access to all features and respond to customer reviews.
