Similar experience as another reviewer. I have not had an actual bad experience with the quality of the products when I order from other reputable suppliers, but do not order directly from their site. Ordered cycling shoes from Giro and was told they would be shipping in 8 days. It has now been a month. The shipping itself says “shipped” a couple weeks ago, but FedEx reported that only the label has been created and they have not received any merchandise. Customer support does not respond to any emails or inquiries.
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Giro is a worldwide leader in helmets, accessories and apparel for cycling, skiing and snowboarding.