Review Time
Bought an expensive helmet for my boyfriend and it was too small so I sent it back for an exchange. It took the company over two months to tell me they didn’t have it in stock, after countless emails from me. Don’t waste your time with this company, they are a joke and there are so many better brands out there that are worth the money.
Bought an expensive helmet for my boyfriend and it was too small so I sent it back for an exchange. It took the company over two months to tell me they didn’t have it in stock, after countless emails from me. Don’t waste your time with this company, they are a joke and there are so many better brands out there that are worth the money.
Similar experience as another reviewer. I have not had an actual bad experience with the quality of the products when I order from other reputable suppliers, but do not order directly from their site. Ordered cycling shoes from Giro and was told they would be shipping in 8 days. It has now been a month. The shipping itself says “shipped” a couple weeks ago, but FedEx reported that only the label has been created and they have not received any merchandise. Customer support does not respond to any emails or inquiries.
Bought an expensive Giro smart helmet. Tried it on once and the visor hit my nose. Followed their return policy (submit a form on their website) and never heard back. I emailed, never heard back. I called the customer service number on their website and the message literally said said they were in a meeting and to call back later. Seriously? I followed up with another email and got a response. They said I will be receiving a “return stamp” from fedex soon. We’ll see. If I don’t get that and my return, I will need to dispute with my credit card. Unbelievably disappointing given that Giro is a well-known and established company. Shaking my head. I’ll edit this review if I ever get my return resolved.
Ordered a pair of cycling shoes from Giro on sale. Their website said the order would be delayed in shipping for a few days due to moving to a new warehouse. Then another email saying it would be 2 weeks. Weeks later nothing ships. I contact customer service, they tell me to keep waiting. Another week goes by, nothing. Customer service stops responding until another week goes by and I threaten to file a dispute with my credit card. Finally Giro gets back to me and says "Sorry, the HELMET you ordered is out of stock. The order can't be fulfilled." I ordered SHOES, a MONTH ago. No coupon to get something else, no offer of a replacement at a similar price. Nothing. Terrible customer service. I won't ever order from Giro again.
Purchase a pair of replacement snow goggle lenses on Jan 3, 2026. It was defective with an air bubble in the lens. Contacted Giro for a replacement/refund. A month later I am still hassling with them to get this corrected. Different story everytime I call--"our warehouse is reorganizing", "they are out of stock". Needed these goggles for a ski trip and I asked for expedited handling of the order-"sorry we can't do that". Bad quality, bad customer support. Never again.
Extremely poor customer service. At the time of order, Giro offered a free gift if you spent £139 or above (I spent more than this). I was not offered the free gloves at checkout, so proceeded with the order anyway and contacted customer services.Customer services were EXTREMELY slow at responding, around 2-3 weeks for each email I sent, despite the fact they promise a response in 1-2 days on their site. After around 2 months of contacting them, Giro flat out denied the promotion ever existed. This is untrue - there is a post on their Facebook page from the time advertising the exact same promotion.
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Giro is a worldwide leader in helmets, accessories and apparel for cycling, skiing and snowboarding.
