Extremely poor customer service. At the time of order, Giro offered a free gift if you spent £139 or above (I spent more than this). I was not offered the free gloves at checkout, so proceeded with the order anyway and contacted customer services.Customer services were EXTREMELY slow at responding, around 2-3 weeks for each email I sent, despite the fact they promise a response in 1-2 days on their site. After around 2 months of contacting them, Giro flat out denied the promotion ever existed. This is untrue - there is a post on their Facebook page from the time advertising the exact same promotion.
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Giro is a worldwide leader in helmets, accessories and apparel for cycling, skiing and snowboarding.