I returned a Tor Spherical Ski Helmet due to the chin strap loosening during the day which I thought could be potentially dangerous. Once it was returned, they were difficult to contact, did not reply to messages for days and I had to keep calling a landline that mostly reverted to an answering machine. They then asked for my full bank account details by email, which I did not want to supply for security reasons and asked if I could call instead, to which I did not get a reply. After nearly a month of persistent calling and emails they eventually refunded the product, but did not refund the cost of returning the faulty product to them.
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Giro is a worldwide leader in helmets, accessories and apparel for cycling, skiing and snowboarding.