Today I made a $1,000 donation to a nonprofit via Givebutter, and specifically unchecked the box to give a "tip" to Givebutter. They charged me a $150 tip anyway, plus a $19.67 service fee. When I saw my receipt, I immediately objected to the tip and contacted Givebutter as well as my bank. The customer service rep from Givebutter seemed pretty good, or at least attempted to be very soothing, but the way their donation website is set up seems pretty scammy to me. In order to avoid giving a tip, it's not enough to uncheck the box; you also have to put a numerical zero in the tip amount. None of that info is obvious (or maybe even there at all, I'm not sure) which makes the process feel fraud-adjacent to me. And what started out as a helpful donation turned into a big waste of time--over an hour. The charity I wanted to donate to got nothing and I got a big fat headache.
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Givebutter is the most-loved nonprofit fundraising platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple categories of tools, including donation forms, fundraising campaigns, events, auctions, donor management (CRM), email, texting, and more—all for free, thanks to a 100% transparent tip-or-fee model. As the #1 rated nonprofit software company on G2 across multiple categories, Givebutter is on a mission to power the next billion changemakers. See more
