This experience has been horrible from start to finish. I ordered £26.90 worth of products on November 16th, which arrived without issues. However, a subsequent order for £59.98 during a Black Friday deal faced delays, and despite daily tracking checks, no delivery was attempted. Eventually, I learned the shipment was damaged and being returned. I immediately emailed them for a replacement, only to be informed the Black Friday deal was no longer valid and that some items would be refunded. I requested alternatives since these were birthday gifts for my daughter, but they simply processed a refund without addressing my concerns. My daughter now has nothing, and their lack of customer support has been incredibly disappointing. I feel like they were happy to take my money during the sale but left me stranded when issues arose. I won't be ordering again.
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