Placed a biggish order yodel have said they delivered yesterday which they didnt instead delivered me 2 huge parcels for 2 different people and 2 different addresses and marked it down as delivered for my parcel total lie i have cctv footage of the 2 parcels that was delivered,now if a shampoo set it 3ft tall and that heavy the delivery driver couldnt carry it the jesus it would last years give me cosmetics have now refused to refund me and are ignoring any messages.Ive spoken with inpost who own yodel and they have told me the parcel is delayed yet marked as delivered i have 6 cctv cameras round my house to prove just how big these parcel were certainly not shampoo boxes i dont lie unlike yodel and now my emails and messages are being ignored well my next step is the ombudsman and legal route my 2 daughters are now out of pocket because yodel have lied all we want is the refund but nope being ignored no off of investigation nothing.Used give me cosmetics for years spending ££££ at a time certainly wont be using no more now my girls have been ripped off disgusting customer service and suprise suprise no number to call on.
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