I ordered a cosmetics gift for my Sisters Birthday at least 3 weeks in advance. The carrier, Yodel failed to deliver it and i wasn't notified at all. It was returned to the company with no explanation. The only way i learned of its non delivery was when i enquired to my sister (who is recovering from cancer treatment) about the gift, to be told nothing had arrived. Give me Cosmetics have yet to explain what has gone wrong or issue any kind of apology or refund. So far the only contact i seem to have had is from some AI chatbot.
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