In response to the company: I've emailed support and spoke with an agent. Please let me know how I can resolve my issue with the slides. I am very disappointed with both the product and customer service. The entire strap on my slides broke off, rendering them unwearable. This also happened to my friend's identical pair, indicating a clear quality problem. Despite providing all necessary details, I was told the item was 'unrepairable' and no exchange or replacement could be offered due to seasonal material limitations. I expected much better accountability from a high-end brand.
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