I requested an exchange for a cardholder they shipped to me with low quality print, on July 14. It is now almost November, I have yet to receive anything back from them, despite having sent them back my defective unit over 40 days ago. An exchange does not need to take 4 months. This is outrageous and their customer service team needs to be fired.Edit for GIVENCHY: I am located in Canada, in touch with the US based customer service team (mainly your employee Christopher).
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