I bought a pair of boots and received them in early November. By the third wear, the lock on one boot fell off, which I noticed the next day. Customer support insisted on a $295 fee to replace the lock, even though the boots were brand new. I paid this fee on December 18th. As of January 7th, there has been no communication regarding my issue. I've followed up four times, providing proof of payment, simply asking if the lock is being sent to me and what happens next. I received no response. I attempted to call customer service, but one line was non-functional, and I was put on hold for so long on another that I eventually gave up. These boots are extremely pricey, and the brand is supposed to represent luxury and quality customer service, but they have not met those expectations!
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