Great products (that were not delivered!), extremely poor customer service. I ordered a foundation and a lipstick from France to Finland, and never got my products, because according to DHL, they never left France and were returned to the shipper. I tried contacting Givenchy's customer service and the only option to do so was via a form on their site. In a day, I got a reply that my case has been assigned to the appropriate team, and nothing else after that. No proactiveness, no keeping their customer informed, no caring about the customer who paid and got nothing. I initiated payment reclamation process through my bank and hope to get a full refund for the service I was NOT provided.My recommendation: do not buy from Givenchy Beauty, use resellers.
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