Review Time
I have been purchasing their prisme foundation for several years and was very much a fan. In July I accidentally purchased the matte version of this product but only realised when it arrived. I returned it within the 14 day time-frame, unused, and didn’t think anything more about it. TWO months later, the product was redelivered without any communication. I realised I had never been refunded and so asked to set-up a returns so I could get the refund. They ‘investigated’ and ultimately decided that they would not refund me as the product had been ‘opened’ (assuming they mean the box, which I’m not sure how they would determine anyhow - a box being opened also does not affect the actual product or opportunity to resell it.) This level of customer service from a supposedly luxury brand is deeply disappointing. The product is in an unused condition, and I won’t make use of it as the matte version of this product does not work for my skin type - what a waste. Luckily I have found another product from another brand which performs just as well. A shame as I liked the prisme collection, but I won’t be purchasing anything from Givenchy moving forward.
Absolutely disgusting service from Eugenia at Givenchy. I ordered a perfume a month ago, on the day it was to be delivered I changed the delivery date as I was at work and couldn't receive delivery, I had confirmation they had changed my delivery. The next day I get another dispatch email from Givenchy, confused I checked tracking and it showed the item as delivered AFTER the time I can confirmation of rearranging delivery. It wasn't delivered that day nor the day I'd changed it to. Despite an initial early reply to say it was being looked in to, it took weeks of emails, none of which were replied to again to get a follow up answer. I confirmed I no longer needed the item as it was a birthday gift which is now too late. Still no reply until I sent a final warning for legal action letter, then I received an email saying the item had been dispatched again! I confirmed I still did not want item and needed refund instead but have still not had emails responded to and as I'm on holiday I have no idea if they've left an expensive order on my doorstep whilst I'm away as they're not answering me and there's no tracking, nor refund! I'm honestly shocked such a brand could be so awful. This has been a whole month, I've had 2 emails to the 7 or 8 I've sent and no resolution offered at all, absolutely awful experience and I'll never use this company again.
The giftbox promised to all customers did not arrive with my order. I had to beg for it over many days, I informed the supervisor Harpreet if it didn't arrive by the date of my mother's party I'd need a refund. Sadly it didn't arrive on time. I have asked over 12 times for a refund. Yet Harpreet and Monalisa have ignored my emails & phonecalls, there's a 30 day limit to return, im on day 13 now. My plane leaves tomorrow, they have artificially extended my ability to return the order. This is criminal, worst of all, she said in her email she reviewed all my messages, yet never responded when I requested to initiate a refund.
First u have to wait to long for them to awnser your questions. And instead of saying why something is like is is, they just send u a link and be like: look it up Here. I orderd a few things because I wanted to see What I would like, I looked at if there would be Costs if you were to send it back. I found that you could send it back: free of charge whitin 14 days. Just in case I send them an e-mail to ask this and also if I would only keep one thing, if I have to send all the gifts that I for free back. They just send me a link to look it up instead of just awnsering it.Then they tell me returncosys is 15 euro’s?!?!? Does it have to go back by private plane or What? Rediculous price for a small package. Never ordening there again!! Cheaper even to get those things in other shops then original site, cheaper and at least they help u if you need it.
Extremely disappointed with Givenchy Beauty's customer service. There’s simply no support—emails go unanswered for days (if they reply at all), and when you finally reach someone, they’re rude, dismissive, and totally unprofessional. For a luxury brand, the customer care is shockingly poor. I expected elegance and quality, but all I got was attitude and silence. Never ordering from them again.
DO NOT ORDER HERE!!!!!!!Ordered some products and saw after ordering the formula has changed. The day I received it, I returned the package the same day. Everything in perfect state. Paid €15 return costs. They received it 2nd of april. Didn’t heard anything so contacted the costumer service mid april. Didn’t hear anything till today that they don’t accept my return without giving any reason?!!?? DO NOT order here!!!!!!
I placed an order via Givenchy's official website on April 3rd. Unfortunately, the item was delivered to the wrong address. I immediately contacted customer service, and an "investigation" was supposedly initiated.It has now been over two weeks, and despite multiple follow-ups, I have received no proper update or resolution.As a customer, I expected better communication and accountability from a luxury brand like Givenchy.This experience has been incredibly disappointing, and I would strongly reconsider purchasing from them again.
I ordered 3 times and have been satisfied a lot. I had a point with the two first orders related to gifts that have to be ibcluded but I just had to call the customer service and my problems were solved few days later. Well packed, fast shipped, whith beautiful gift packages and perfumed. The quality is just perfect ! One of my favorite internet site and beauty brand ( make up and beauty care) . Big up for Eugenia and Francesca.
Great products (that were not delivered!), extremely poor customer service. I ordered a foundation and a lipstick from France to Finland, and never got my products, because according to DHL, they never left France and were returned to the shipper. I tried contacting Givenchy's customer service and the only option to do so was via a form on their site. In a day, I got a reply that my case has been assigned to the appropriate team, and nothing else after that. No proactiveness, no keeping their customer informed, no caring about the customer who paid and got nothing. I initiated payment reclamation process through my bank and hope to get a full refund for the service I was NOT provided.My recommendation: do not buy from Givenchy Beauty, use resellers.
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