My experience with GivEnergy has been extremely disappointing and continues to cause unnecessary stress.
My AIO internal Wi-Fi board failed after just 1.5 years. For the past six months, I have been trying to resolve this issue. Despite repeated emails and attempts to use WhatsApp support, there has been no proper resolution.
Their WhatsApp support is effectively unusable. Almost every time I attempt to contact them, I receive the automated message:
"All of our team are currently assisting other customers. Please message again shortly."
This happens consistently, making it nearly impossible to reach anyone.
On 26th November, my installer attended site and recommissioned the system with direct support from GivEnergy’s technical team. At that time:
GivEnergy confirmed the system was operational
The external Wi-Fi dongle was working
The internal Wi-Fi module was confirmed faulty
I was informed that GivEnergy would arrange for one of their engineers to attend and resolve the internal Wi-Fi issue
I was later told that GivEnergy would deal with me directly regarding the Wi-Fi module.
However, months later, I received a response from their Senior Tech Leads stating that the Gateway must be commissioned and online for the warranty to remain valid, and that a site visit would not be applicable due to “current business levels” and “incomplete commission.”
This is extremely concerning. The system was commissioned with their own support team present remotely. Now the responsibility is being shifted back to the installer, and warranty conditions are being cited as justification for not addressing what appears to be a hardware failure within the warranty period.
From a customer perspective, this feels like an attempt to avoid honouring warranty obligations rather than providing technical support.
After investing significant money in what is marketed as a premium system, I expected professional after-sales service and accountability.
As this matter has now been ongoing for six months without resolution, I will be contacting the appropriate regulatory bodies to seek clarification on warranty obligations and will consider further legal action if necessary.
I cannot recommend GivEnergy based on my experience with their support and warranty handling.
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GivEnergy is the UK’s #1 provider of residential battery storage systems, with a mission to empower energy freedom for all. We provide premium energy management solutions at an accessible price. We engineer and manufacture a portfolio of electronic equipment designed to manage energy use and production.
