UPDATE: Below is my original review and frustration with this company. I had emailed earlier in the day before writing this. The following day I was replied to with a thorough explanation of the situation and the process and an offer to remedy the situation. While I am still not a fan of the original practice, I was pleased to find out that this inactivity charge will no longer exist for any new cards moving forward as the company recognizes the negative customer experience and has been able to get a solid enough footing to remove these charges. I appreciate the relatively quick reply and action as well as the respectful email dialogue about the situation. Not all companies would be willing to acknowledge and remedy a situation like this and good customer service goes a long way in my book. Thank you for addressing my concerns Giverrang. Original review below for context. Realizing this feels like a total scam. As long as you use your card immediately, you may be safe. We bought these for folks who helped us as a thank you. We ended up with an extra. If you’re like us, many gift cards end up sitting for a while before we use them. This was a $50 card we purchased about a year and a half ago. I remembered we had it and was excited to use it. The card says right on it that it expires in 2029. I tried to figure out how to use it and pulled up the not and was surprised and bewildered to see a balance of $30 on the card. I then saw it says it expires in 2028, right above that I do an image that says 29 on the card. I clicked on transactions and see that they are deducting an inactivity fee every month. At the current rate, I will have zero dollars left on the card in January of 2026, 2-3 years before either expiration date. Makes me wonder how many people don’t use theirs right away, thus the company is selling cards, and then slowly taking the money back. Extremely disappointed to be swindled out of $20 at this point and wonder about the friends we gifted these to if they will expect to be able to use them and then not have the money there. There are much better ways to support local businesses.
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Giverrang makes Community Gift Cards for communities across the U.S. Our cards are Mastercard prepaid cards and we have developed a special technology that allows us to lock each card so that it can only be spent at a curated set of merchants in an area (e.g. chamber of commerce) or geo-lock it to work at all businesses in a specific town or county. Our tech allows us to launch tailor made card programs for economic developers or self-launch programs at scale.See more
