Review Time
Card was easy to buy and customer service was unmatched - their team was quick, responsive, thorough, and very professional! Would highly recommend using their services.
Mark Walerysiak responded to my email with utmost professionalism. It was very refreshing to find that there are still people out there that show empathy. He responded with a great resolution to my issue, and I was super happy!I wish everyone was like him in the customer service world!
UPDATE: Below is my original review and frustration with this company. I had emailed earlier in the day before writing this. The following day I was replied to with a thorough explanation of the situation and the process and an offer to remedy the situation. While I am still not a fan of the original practice, I was pleased to find out that this inactivity charge will no longer exist for any new cards moving forward as the company recognizes the negative customer experience and has been able to get a solid enough footing to remove these charges. I appreciate the relatively quick reply and action as well as the respectful email dialogue about the situation. Not all companies would be willing to acknowledge and remedy a situation like this and good customer service goes a long way in my book. Thank you for addressing my concerns Giverrang. Original review below for context. Realizing this feels like a total scam. As long as you use your card immediately, you may be safe. We bought these for folks who helped us as a thank you. We ended up with an extra. If you’re like us, many gift cards end up sitting for a while before we use them. This was a $50 card we purchased about a year and a half ago. I remembered we had it and was excited to use it. The card says right on it that it expires in 2029. I tried to figure out how to use it and pulled up the not and was surprised and bewildered to see a balance of $30 on the card. I then saw it says it expires in 2028, right above that I do an image that says 29 on the card. I clicked on transactions and see that they are deducting an inactivity fee every month. At the current rate, I will have zero dollars left on the card in January of 2026, 2-3 years before either expiration date. Makes me wonder how many people don’t use theirs right away, thus the company is selling cards, and then slowly taking the money back. Extremely disappointed to be swindled out of $20 at this point and wonder about the friends we gifted these to if they will expect to be able to use them and then not have the money there. There are much better ways to support local businesses.
I ordered a gift card for someone who lives across the country from me. Somehow, I made mistakes on the address and was very worried about how this would play out. I replied to the help button in the confirmation email and it created a response email. I had doubts that I would hear back from anyone. But, the next morning, there was a response from someone telling me that they were able to correct the address information before shipping it out. I was so happy that they fixed the problem for me and communicate so quickly about it. Thank you so much to the company and its great response from the people who work there. Well done!!
Amazing customer service! I purchased multiple gift cards and was invoiced and had cards sent to me in less than 24 hours. The support specialist assigned to my purchase, Mark Walerysiak Jr., took the time to write a thoughtful note thanking me for my purchase. Really nice touch.
Mark made my Telluride gift card purchases (from long distance) a very streamlined process & answered all my questions. They were able to provide exactly what I wanted! So nice to have someone right there to help the money stay in Telluride. Thanks!
I purchased a few gift cards for Marathon, Florida. I went down with my family and unfortunately, no one was familiar with these gift cards so we weren't able to redeem them anywhere. I contacted the company to let them know what happened, and even though it was past the return policy, they made an exception and issued a full refund. They're customer support is great, and they're very responsive. I love their mission and will definitely purchase some for another location. Hopefully, over time, Marathon Key will be more aware of this program.Thank you!
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Giverrang makes Community Gift Cards for communities across the U.S. Our cards are Mastercard prepaid cards and we have developed a special technology that allows us to lock each card so that it can only be spent at a curated set of merchants in an area (e.g. chamber of commerce) or geo-lock it to work at all businesses in a specific town or county. Our tech allows us to launch tailor made card programs for economic developers or self-launch programs at scale.See more
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