Edited after the resolution:I ordered a skincare product from Glam Global UK, assuming it was stocked and shipped from the UK, especially given the high price (£220 vs. £120 on Amazon US). What I received was not what I expected: the item was drop-shipped from Amazon USA, complete with a gift receipt inside the box.Nowhere during the checkout process was it disclosed that Glam Global would buy the product on Amazon and forward it using a third-party logistics service (Hipshipper). The company essentially acted as a middleman — marking up the price by nearly 100%, while giving the impression of being a legitimate UK-based retailer sourcing products directly.This felt misleading, and I felt completely overcharged for what turned out to be an Amazon order I could have placed myself (if Amazon shipped it to the UK).To their credit, once I contacted their customer service, they were professional and responsive. After a few emails, they acknowledged the issue and offered a £40 partial refund, which I accepted. I appreciate the gesture, and they’ve promised to improve transparency in the future.However, I’d caution anyone considering a purchase:➡️ Always check whether the product is simply being resold from another platform➡️ You may be paying a huge premium for a product that’s not even sourced locallyIt was definitely a misleading business model that needs more transparency.
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