Review Time
Extremely happy with customer support online Mary was great and they've been an amazing job and assisting with my inquiry. Look forward to receiving my products and will review once I've started using them.
I’m extremely unsatisfied and frustrated with this company and their service. I ordered a product (which by the way they charge twice the price for but I was willing o at as it’s not available in my country) and my order went through successfully. Great, right? Except not really, as I later on (days after placing my order) received an email stating my order had been cancelled due to insufficient stock. Apparently there wasn’t enough stock to fulfill my order. If that was the case why let my order go through?? I understand things like out of stock items are out of company’s hands, but my frustration is the fact they allowed my order to go through in the first place when they very likely already didn’t even have it in stock. And because of that I now have to wait up to a week for a refund, all of this could have been avoided had they communicated. This place has left a poor impression on me. It was my first time ordering and il be honest I was hesitant to order in the first place as I wasn’t sure how legit it looked, and it seems my gut feelings were correct. I’d avoid if I were you.
Ordered a tripolar device and received no shipping update despite requesting it several times. After 3 weeks I cancelled the order and ordered a second different device (so still a customer). Despite asking several times and being assured the refund for over £600 was being actioned I have still not received either confirmation of or the actual refund. Last email was ignored - avoid
Great customer service, the issue was dealt immediately and a replacement of product, the macadamia shampoo that we love it, was sent back us in no time, no fuss. Communication with Andrea was easy and clear making the whole experience pleasant. I am impressed with product and professionalism of this company. Totally happy to recommend!
Unfortunately The product that I ordered is not the original bee venom serum face lift from Grounded. The syringe is different and the serum does not produce the same strong effect on the skin as the original from Grounded. The customer service was very helpful to give a quick refund back and apologise for the inconvenience. However I do advise Glam to please do their credit checks properly on the authenticity of their products.
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