Bought a digital piano (£200) as a Christmas gift for my 13 year old autistic son. When opened on Christmas Day it was faulty and incomplete — two right-hand side panels, no left-hand panel, so the stand couldn’t be built, and the screen was dented. My son was distraught.Customer service said they didn’t have the correct parts and suggested I drill and modify the piano parts myself, offering increasing partial refunds instead of fixing the problem. They later agreed to a full return and refund, then went back on this and offered only 80% but said I could keep the faulty and incomplete piano. Gee thanks! They eventually agreed to refund in full after many emails. I wish I had read the trustpilot reviews before deciding to purchase as I would have saved myself this entire stressful experience. Never trust a company where the only means of contact is one email address!
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