Review Time
Ordered cello for my child at school orchestra. Received very low-quality cello, which absolutely not what we expected. Emailed them in a week, child took to school and teacher return it back to us with the same statement that this cello is low-quality and our child wouldn't be able to play on this instrument. Emailed to customer support for the label, they refused to send us label and were rude in their responses. Absolutely terrible experience with this online store. Highly recommended: Please stay away from this scam store.
Ordered cello for my child at school orchestra. Received very low-quality cello, which absolutely not what we expected. Emailed them in a week, child took to school and teacher return it back to us with the same statement that this cello is low-quality and our child wouldn't be able to play on this instrument. Emailed to customer support for the label, they refused to send us label and were rude in their responses. Absolutely terrible experience with this online store. Highly recommended: Please stay away from this scam store.
Never answered to email Contacted them regarding inquiry on a product 3 weeks ago. Item still sold out. Still no response.Being sold out could indicate business is going well, at the same time, might indicate they have not scaled it properly yet. Least to do is to anser to potential customers. Otherwise , it's not better than anything produced in China at low cost. Which is going to be my solution in the end for a first piano. I lost sale is a lost sale ...
Bought a digital piano (£200) as a Christmas gift for my 13 year old autistic son. When opened on Christmas Day it was faulty and incomplete — two right-hand side panels, no left-hand panel, so the stand couldn’t be built, and the screen was dented. My son was distraught.Customer service said they didn’t have the correct parts and suggested I drill and modify the piano parts myself, offering increasing partial refunds instead of fixing the problem. They later agreed to a full return and refund, then went back on this and offered only 80% but said I could keep the faulty and incomplete piano. Gee thanks! They eventually agreed to refund in full after many emails. I wish I had read the trustpilot reviews before deciding to purchase as I would have saved myself this entire stressful experience. Never trust a company where the only means of contact is one email address!
I would leave this company zero stars if I could, the communication is very poor. I bought a keyboard and stand for £99 using PayPal. Something I've used probably for well over 15 years. The convenience of not having to add card details or the address is appealing and not once have I had an issue with the address.I used PayPal for this purchase. Glarry left the street name off the parcel. The house number and postcode was on it so you could argue that it should have got here. That is id they used Royal Mail but no, they used Evri which we know is useless. So I chase up Evri, get my address completed and then Evri come back with they've lost the parcel and to contact Glarry.I explain to Glarry I've given address and the parcel is lost, they came back with I just needed to fix the address. Frustrating as I'd told them I had and Evri lost it. They came back again about the address, I had to explain again that it was lost to which they asked me to be a bit more patient and wait but not to worry they'd take full responsibility of the parcel if it doesn't show. So when I contacted them again (this is now a month after I ordered) and the waiting for a reply, they tell me they're only going to give me £85 as the address was wrong. Their fault for not taking it properly from PayPal. I'm fuming. We're 2 weeks from Christmas and I've now to find another keyboard as it's a Santa present and I'm still out of pocket £99.Also Evri have lost a present for my other child and I'm trying to chase that up.
I don’t know why people have had such a bad experience, I was contacted from start to finish with regular tracking updates. My bass was delivered within 3 working days in excellent condition, it’s a great bit of kit for beginners.
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