Zero if possible.Your app stated that the vehicle would arrive in 3 minutes. Given that I was working to a tight connection for the airport bus, I relied on that representation and chose to book a taxi rather than immediately take the bus into town.The vehicle did not arrive in 3 minutes. It took almost 10 minutes. That discrepancy is not minor — it is materially misleading when a passenger is making a time-critical decision. As a direct consequence of that delay, I missed the airport bus I had intended to catch.While I was on the bus into town, your office called me. When I attempted to explain the situation, I was cut off mid-sentence. I was then contacted again and informed that I was being charged.To summarise:The arrival time displayed in your app was significantly inaccurate.I relied on that information to my detriment.The delay caused me to miss my airport connection.I was prevented from properly discussing the matter due to being disconnected.Despite this, I was charged.
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