Review Time
Zero if possible.
Your app stated that the vehicle would arrive in 3 minutes. Given that I was working to a tight connection for the airport bus, I relied on that representation and chose to book a taxi rather than immediately take the bus into town.
The vehicle did not arrive in 3 minutes. It took almost 10 minutes. That discrepancy is not minor — it is materially misleading when a passenger is making a time-critical decision. As a direct consequence of that delay, I missed the airport bus I had intended to catch.
While I was on the bus into town, your office called me. When I attempted to explain the situation, I was cut off mid-sentence. I was then contacted again and informed that I was being charged.
To summarise:
The arrival time displayed in your app was significantly inaccurate.
I relied on that information to my detriment.
The delay caused me to miss my airport connection.
I was prevented from properly discussing the matter due to being disconnected.
Despite this, I was charged.
Zero if possible.Your app stated that the vehicle would arrive in 3 minutes. Given that I was working to a tight connection for the airport bus, I relied on that representation and chose to book a taxi rather than immediately take the bus into town.The vehicle did not arrive in 3 minutes. It took almost 10 minutes. That discrepancy is not minor — it is materially misleading when a passenger is making a time-critical decision. As a direct consequence of that delay, I missed the airport bus I had intended to catch.While I was on the bus into town, your office called me. When I attempted to explain the situation, I was cut off mid-sentence. I was then contacted again and informed that I was being charged.To summarise:The arrival time displayed in your app was significantly inaccurate.I relied on that information to my detriment.The delay caused me to miss my airport connection.I was prevented from properly discussing the matter due to being disconnected.Despite this, I was charged.
Never an issue until just now.Pre booked with just over a hour notice, no assigned driver and un-empathetic customer service staff claiming bookings aren’t a guarantee? What’s the point then?How long does it take to find an available driver and/or at least notify the customer within a reasonable timeframe?!Eventually had to quickly cancel in a panic and instead book with Uber, paying more, but which showed up practically instantly, though still late to an airport transfer.I’m especially unhappy with the customer service’s response, so I would no longer recommend, unless time and/or being late is not an issue.
Have always use this service but no more. I was out with a few friends playing snooker and as one of our friend is disabled he decided he wanted to go home. You sent the taxi to the wrong location. Then went on to blame us. That ok with me, what is not, is being sworn at by the guy on the other end of the phone. Very amateur. I will now be using ubar.
NEVER AGAIN! I do not recommend or do they deserve one star. Female travelling alone and pre-booked. Left standing out in cold for well over 30 mins and ended up having to book an Uber!! First taxi was late and had to call. Second was for an event which I booked and didn’t turn up 30 mins later kept calling and the driver did not answer from the app. Called the office they told me one would be there soon despite being pre booked which you would expect to be at that time, still nothing so eventually called an uber who was there in 4 mins. Absolutely furious ended up late for my event and missed pre drinks. So after that emailed office and asked for a refund guess what - emails bounced back no legitimate business runs like this!
Absolutely crap service and getting worse.I reserved a taxi 24hrs in advance and added a note to say pick up at 130pm was crucial , so I could catch a train.They didn’t start looking for a driver until 135pm. I kept calling them and they would say “next car will be yours “. My train was at 232pm .. taxi never came.I missed my train. No apology.They don’t care for their customers at all.
What a sh1 t company this is.Used to be good.But not any more.AVERAGING a score of 1.4 shoud tell you andGlasgow Council, this company to be shelved.I've deleted the App in favour of Z cars. My grandson has had an awful experience with them.Ditch them and go elsewhere
If you need to be anywhere book miles in advance with this company! Late 2 days in a row. Waiting anywhere between 35 minutes to well over an hour is the norm it seems. One driver didn't even give me time to get downstairs before he left and marked me as a no show. Ridiculous service for the amount they charge
Terrible experience, not for the first time. I was at Glasgow Central but decided to get a taxi instead of waiting 15 mins for next train home, as the app showed '1min pick up'.Booked it. Took 7 mins to find a driver and when it did, he was 16 mins away - so I'd be as well getting the train. The driver phoned me to say he'd be a while and asked where I was going (how can he not know). I said I couldn't wait 16 mins as I'd already been waiting and thought I could make the train instead. Asked him to cancel as I couldn't wait.21 mins after I made the booking the app sent a notification that a 'driver had been found' and he was only 8 mins away. So 29 mins in total to get a driver in the city centre.As I'd already left I assumed it was a mistake, hit cancel and was charged a £5 fee.Phoned the office, explained the driver had called me and had cancelled the job when I asked. The guy on the phone denied I'd been called. Said I did it and wouldn't acknowledge that I'd spoken to a driver who should have cancelled because he was unable to pick me up in time.I was told only management could issue a refund and they're only available 9-5 Monday to Friday. I said that's just their policy, it's not like it's impossible to do but he wasn't willing to help.The bit that's wound me up is his denial a driver called me even though I've got a screenshot of the call log. It's a scam. They let you book, no one shows up and then they collect a fee for doing nothing. I wouldn't be surprised if the 'driver' who called me to say he was too far away was sitting in the same office.
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