Terrible experience, not for the first time. I was at Glasgow Central but decided to get a taxi instead of waiting 15 mins for next train home, as the app showed '1min pick up'.Booked it. Took 7 mins to find a driver and when it did, he was 16 mins away - so I'd be as well getting the train. The driver phoned me to say he'd be a while and asked where I was going (how can he not know). I said I couldn't wait 16 mins as I'd already been waiting and thought I could make the train instead. Asked him to cancel as I couldn't wait.21 mins after I made the booking the app sent a notification that a 'driver had been found' and he was only 8 mins away. So 29 mins in total to get a driver in the city centre.As I'd already left I assumed it was a mistake, hit cancel and was charged a £5 fee.Phoned the office, explained the driver had called me and had cancelled the job when I asked. The guy on the phone denied I'd been called. Said I did it and wouldn't acknowledge that I'd spoken to a driver who should have cancelled because he was unable to pick me up in time.I was told only management could issue a refund and they're only available 9-5 Monday to Friday. I said that's just their policy, it's not like it's impossible to do but he wasn't willing to help.The bit that's wound me up is his denial a driver called me even though I've got a screenshot of the call log. It's a scam. They let you book, no one shows up and then they collect a fee for doing nothing. I wouldn't be surprised if the 'driver' who called me to say he was too far away was sitting in the same office.
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