Zero if possible.
Your app stated that the vehicle would arrive in 3 minutes. Given that I was working to a tight connection for the airport bus, I relied on that representation and chose to book a taxi rather than immediately take the bus into town.
The vehicle did not arrive in 3 minutes. It took almost 10 minutes. That discrepancy is not minor — it is materially misleading when a passenger is making a time-critical decision. As a direct consequence of that delay, I missed the airport bus I had intended to catch.
While I was on the bus into town, your office called me. When I attempted to explain the situation, I was cut off mid-sentence. I was then contacted again and informed that I was being charged.
To summarise:
The arrival time displayed in your app was significantly inaccurate.
I relied on that information to my detriment.
The delay caused me to miss my airport connection.
I was prevented from properly discussing the matter due to being disconnected.
Despite this, I was charged.
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