Customer service was horrible. Told us to expect doors in a month and didn't deliver until after 3 months. The doors were on the thinner side. There are thicker options, from other vendors and I would recommend going with the thicker option. After it's installed (professionally) in our newly built adu the glass were shattered after first use injuring our family. Even if this is tempered glass, imagine that you have to step on shattered shards of temper glass while in shower. This is the first time I have ever seen a glass door shattered and it was a traumatic experience. I tried to contact customer service, but of course they said that it's not their fault. Also, they never replied to my response to their first email, essentially ignoring all my other communications and choose not to engage. I cannot vouch for the quality of these doors. You will take the chance with the company's product and delivery service, don't expect any help, refund or compassion from the company. We took the chance on them and totally regretted it. Mediocre product, unreliable delivery time and bad customer service. That is my experience with this company.
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Discover the elegance of Otto & Sohn USA Inc., a premier importer of handmade doors. Our collection ranges from interior wood doors with graceful glass inserts, chic glass sliding barn doors to classic wood barn doors. We also offer space-saving closet bypass and pocket doors. For a striking entryway, try our modern pivot doors. Elevate your home aesthetics with our carefully curated, high-quality doors.See more
