Review Time
they say the glass is manufactured in Miami, but shipment comes from China .I waited 8 weeks to receive and Omar in sales said it was in production, he will check with them. It was obviously on a ship. Very deceptive practice
in the end the Chinese supplier got the glass length cut wrong and I was out $2,500 .No quality control,Glass door is an importer/Distributor and not local made in USA
they say the glass is manufactured in Miami, but shipment comes from China .I waited 8 weeks to receive and Omar in sales said it was in production, he will check with them. It was obviously on a ship. Very deceptive practicein the end the Chinese supplier got the glass length cut wrong and I was out $2,500 .No quality control,Glass door is an importer/Distributor and not local made in USA
What great service and what a great product Omar was unbelievably helpful. I received my doors that were perfect. Upon arrival. I would definitely use them again and recommend to anyone who wants quality product and great customer service.
Very disappointed with my experience - it started out well with the salesperson (Omar), but when the doors arrived the color was not at all what I expected - the marupa wood with hemlock stain was bright orange! I planned to have them refinished, and exchanged several emails with customer service (Samely Lugo) about how to do that, but could never get an answer about the existing finish. In addition, the trim boards they sent were too short for the size of the opening; a concern they also ignored. Several thousand dollars later my general contractor managed to salvage them by sanding, priming and painting, and buying new trim (but couldn't match the grain). Bottom line, save yourself the time, money and frustration and buy elsewhere.
Best customer service I’ve had in a long time!We were on the hunt for sliding closet doors and randomly stumbled upon glass-door.us. They have so many options! It was almost overwhelming at first. So we decided to reach out. That’s when we connected with Omar, and honestly, we couldn’t have asked for a better experience. He walked us through everything step by step, was incredibly kind, patient, and easy to talk to, and made what could have been a stressful process super smooth and enjoyable. The doors arrived quickly, the quality is excellent, and the prices are more than fair. We’re beyond happy with how everything turned out.Highly recommend both the company and Omar! You’ll be in great hands!
I recently had a new door installed, and I couldn't be happier with my experience! The attention to detail and customer service I highly recommend this company to anyone looking to elevate their home with beautiful, high-quality doors. Thank you for an amazing experience!
The quality of the doors is exceptional; they are not only beautiful but also incredibly durable. The installation process was seamless, and the team was professional and efficient. I am beyond satisfied with my new doors, and I’ve received countless compliments from friends and family.
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Discover the elegance of Otto & Sohn USA Inc., a premier importer of handmade doors. Our collection ranges from interior wood doors with graceful glass inserts, chic glass sliding barn doors to classic wood barn doors. We also offer space-saving closet bypass and pocket doors. For a striking entryway, try our modern pivot doors. Elevate your home aesthetics with our carefully curated, high-quality doors.See more
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