Update:Buyer beware! When we went to install our new door the supplied trim kit would not fit together. We had to drill two screw holes to stop it from falling off. Took extra time for the install we also had to pay for. Contacted customer service and they basically said tough luck, we will provide parts that may fit but only at your cost. Here is their final response after several go rounds by email:“Although this case is not fortunate for you, this is the policy, instead of reporting the problem you preferred to do it after modifying your article, this is why we need to repeat again that you are out of company policy. As a courtesy we could send you another hardware for you to try and change it, but we will not provide any discount or uninstallation or installation fees. Do you agree?” Original review:Online ordering was seamless. Excellent communications with the company. Good shipping rates to Canada. Door arrived well packaged and in perfect condition. And it’s beautiful!
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Discover the elegance of Otto & Sohn USA Inc., a premier importer of handmade doors. Our collection ranges from interior wood doors with graceful glass inserts, chic glass sliding barn doors to classic wood barn doors. We also offer space-saving closet bypass and pocket doors. For a striking entryway, try our modern pivot doors. Elevate your home aesthetics with our carefully curated, high-quality doors.See more
