It was a horrible experience. I bought a double-door barn door, which arrived late after I followed up multiple times with customer service to check the delivery status. Once the door arrived, the hardware was missing, so my installer could not install the door. I still had to pay the installer for the whole day, given that it was not the installer's fault. After calling multiple times and speaking with multiple people, the hardware order was processed. Finally, we received everything to find out that two of the four-door strips were misaligned and were not together when the two doors connected. I called customer service, explained my situation, and shared all the pictures. After multiple communications, customer service told me it was an installation problem and there was nothing they could do. When I tried to explain to them that it was an installation problem when two were already there and two were not, After multiple conversations and sharing additional pictures, the customer service agreed that it was not an installation but something wrong with the door, but they told me they could not do anything because I did not call within 3 days of door delivery. I tried to explain to them that, given that the hardware was not delivered, I cannot install it and will inform you within 3 days. The customer service person said she could not do anything as her supervisor had advised them to say that. When requested to transfer to the supervisor, they kept on telling me that they were busy and that someone would call me. Never received any callback A very bad service, and I was stuck with the door and spent up to double the money for the installation. Total scam company, if possible stay away from them.
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Discover the elegance of Otto & Sohn USA Inc., a premier importer of handmade doors. Our collection ranges from interior wood doors with graceful glass inserts, chic glass sliding barn doors to classic wood barn doors. We also offer space-saving closet bypass and pocket doors. For a striking entryway, try our modern pivot doors. Elevate your home aesthetics with our carefully curated, high-quality doors.See more
