glasses.com

Two stars for most of the customer service reps zero Stars for the company's ethics. Purchased a p

Two stars for most of the customer service reps zero Stars for the company's ethics.

Purchased a pair of meta Ray-Bans December 31st, the price was $299 for the frames plus all the other charges for the lenses. First and foremost glasses.com couldn't get my insurance to go through even though it's accepted. At 4:30 p.m. on New years Eve I got a call back someone was going to help me through it and they hung up and nobody ever called back.

So my December 31st purchase was not applied to my insurance. On January 6th I called and asked them to refund the 12-31 purchase and rebook it in January of 2025 and I would use my insurance.

Glasses.com is owned by luxottica so prepare for a rip off at every opportunity they have. They would gladly return my glasses however I would have to pay the retail price which was $599 instead of $299 which was the current price on the website, and would actually cost me more with my insurance since my frame allowance is only $200. Glasses.com insisted this was typical and that insurance wouldn't cover the sale price. That's completely false, I know this is false because exactly one year earlier I bought a pair at LensCrafters the same $299 price for the frame slightly below the retail of $599 and my insurance accepted the 299 frame without any issue.

Stay away from this company because they will not treat you fairly and they definitely will lie to you about your insurance coverage.

Date of experience: Jan 05, 2026