Review Time
I had a very hard time ordering online. The web pages took forever to load, and I entered my prescription, but the web page was so slow that it was. It timed out, and I had to keep re-entering my information. I finally ordered, but I received an error message saying I needed to send the prescription. I tried to upload it, and the file would never load. I restarted my computer a couple of times.
I ordered and paid for a pair of glasses that I have still not received. They were expected to arrive within 7–10 days, and it has now been 16 days with no update or delivery.
When I called customer service, I was stuck in an automated phone system that only repeated the message that my glasses had shipped. I then tried the chat feature and received the same generic response from an AI chatbot. I requested to speak with a real person and was connected to someone identified as “Ryan Wolfe,” described as a live agent.
When I asked for confirmation that I was speaking with a live representative, the response I received was: “I apologize, we do not have the scope not related with our service.” This did not address my concern and did not provide any helpful information about the status of my order.
I had a very frustrating experience with Glasses.com.
I ordered a pair of Vogue VO5518 glasses and accidentally selected the wrong frame size. When I tried to correct it immediately, the website went down for maintenance and I couldn’t access my order or make changes.
Customer support was difficult to reach, and there was no easy way to fix a simple size issue before production. For an eyewear company, this lack of flexibility and poor communication is unacceptable.
I would not recommend Glasses.com if you need accurate sizing or responsive customer service.
Two stars for most of the customer service reps zero Stars for the company's ethics.
Purchased a pair of meta Ray-Bans December 31st, the price was $299 for the frames plus all the other charges for the lenses. First and foremost glasses.com couldn't get my insurance to go through even though it's accepted. At 4:30 p.m. on New years Eve I got a call back someone was going to help me through it and they hung up and nobody ever called back.
So my December 31st purchase was not applied to my insurance. On January 6th I called and asked them to refund the 12-31 purchase and rebook it in January of 2025 and I would use my insurance.
Glasses.com is owned by luxottica so prepare for a rip off at every opportunity they have. They would gladly return my glasses however I would have to pay the retail price which was $599 instead of $299 which was the current price on the website, and would actually cost me more with my insurance since my frame allowance is only $200. Glasses.com insisted this was typical and that insurance wouldn't cover the sale price. That's completely false, I know this is false because exactly one year earlier I bought a pair at LensCrafters the same $299 price for the frame slightly below the retail of $599 and my insurance accepted the 299 frame without any issue.
Stay away from this company because they will not treat you fairly and they definitely will lie to you about your insurance coverage.
I’m thrilled with my new glasses! A competitor wanted to charge nearly $300 for the same pair that I got for $130. The process to upload my prescription was super simple, and they arrived in just 6 days, even before the holiday! Thank you; I will definitely order again!
Initially, the site indicated that my insurance was accepted and calculated my total as zero. However, at the checkout, I was prompted to enter my credit card information. This has left me unsure whether I need to request reimbursement from my insurance company or if the service will handle that directly. Unfortunately, I couldn't find any clarification on this matter. I've reached out to the support team via text, but it may take a few days for a response.
Initially, the site indicated it accepted my insurance and calculated my cost as zero, but then it prompted me for credit card info at checkout. Now I'm unsure if I need to request reimbursement from my insurance or if they will handle it directly. I've reached out to the company but may not hear back for a few days.
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