I ordered and paid for a pair of glasses that I have still not received. They were expected to arrive within 7–10 days, and it has now been 16 days with no update or delivery.
When I called customer service, I was stuck in an automated phone system that only repeated the message that my glasses had shipped. I then tried the chat feature and received the same generic response from an AI chatbot. I requested to speak with a real person and was connected to someone identified as “Ryan Wolfe,” described as a live agent.
When I asked for confirmation that I was speaking with a live representative, the response I received was: “I apologize, we do not have the scope not related with our service.” This did not address my concern and did not provide any helpful information about the status of my order.
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