I tried Glasses.com thinking I could have a better selection. I bought a pricey Armani glasses. After about a week the glasses became loose and I realized the screw fell out and was lost. Now the problem with glasses.com becomes apparent. I can't just go to my local store for help. Glasses.com has an arrangement with a local shop, but they don't carry the frames or have the screw. I get directed to process a service request through Luxottica which handles their service request, and after a week of considering my case, they tell me "- We are sorry, your warranty service request cannot be evaluated. This request cannot be managed online. Please, contact the retailer you purchased from for further assistance."
Seems like replacing a screw is not such a big deal. I'll probably figure this out. But glasses.com is no help is solving the problem. My new $600 frames are seriously damaged. Also, I was unable to VSP insurance to cover the frames so far to date.
If I had it to do again, I definitely don't recommend glasses.com.
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