So after back and forth debate regarding my glasses and the issues regarding quality the company finally agreed to send me 50 percent refund back and I agreed to remove the negative review and say that they had refunded fifty percent of the money! However this morning I received a refund from them for £8.62 that is certainly not the fifty percent they promised and to
Prove it I will attach the email
They sent to me for proof! Below and for reference they have constantly called me saying they are refunding ! they have certainly not done this !! I asked for a full
Refund and they said no
But obviously fifty percent refund was clearly another lie !!!! Proof below
Thank you for your message, and please accept our sincere apologies for the distress this situation has caused you.
As per our records, a colleague has already spoken with you and an agreement was reached to process a 50% refund as a goodwill gesture. We truly hope this is seen as a fair resolution in the circumstances.
During our earlier call, you also mentioned that the matter had been resolved. With this in mind, we will now proceed to close the case.
Above is the contents of the email and they closed the case without my prior
Knowledge I asked them the case would be closed when I get my refund and as that's now still not happened and the amount is not
What they specified I feel it necessary to upload this information
Claim your business profile now and gain access to all features and respond to customer reviews.
