I ordered a gift for my granddaughter on 9th December 2025. The gift hasn’t arrived, and the courier doesn’t have the parcel. Customer service insists the parcel is on its way and that I can return it for a refund. How can I do that if I never receive the item? I'm going in circles with customer service and have contacted my bank for a chargeback. I wish I had read the reviews before making this purchase.
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