I worked with glassnow for a couple of years for my candle business. They were always very responsive and very helpful anytime I reached out to them for assistance. I truly wanted to continue using them because I love the shape and size of the calypso jar. It’s exactly what I want in a candle jar. My only issue was that about half of the jars in every single shipment did not pass our quality/safety measures. Almost every jar would have several air bubbles or teeny tiny chips/cracks missing from the body of the jar. Candle jars need to be as strong/sturdy as possible to be able to handle the heat from the flame and to be a safe product. And unfortunately, i did not feel comfortable proceeding with these jars due to the number of air bubbles/cracks I was finding in them :( glassnow was very helpful in exchanging any jars that came obviously cracked/broken. They were very helpful!! But I often was only able to use about half of the jars that i would order because of the number of other defects i was finding during our quality assurance inspections. This seems to be a manufacturing issue, possibly just with how the jars are made. I think we would be a better fit if my product didn’t involve heat/fire. Because I truly did like the company and their jar selection. I will consider using them for other projects that do not include flame.
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