I’m extremely disappointed with the after-sales customer service from Glesson Homes at the Safari development. Since completion, communication has been poor, ineffective, and frustratingly slow.I raised a report asking a very basic and reasonable question: why is communication so poor when an issue is logged? There has been little to no meaningful feedback, no clear updates, and no sense of urgency. Correspondence feels one-sided, with homeowners left chasing for answers.A key issue is the garden turf, which was included as part of the contract. It has now been over six weeks since completion, and the turf is still not done. Despite repeated queries asking when the turf will be completed, there has been no clear timeline provided. It feels as though we are expected to wait until it is simply convenient for Glesson Homes to fulfil their contractual obligations.For a new-build home, this level of after-sales service is unacceptable. Customers should not have to repeatedly chase basic works or be left in the dark with vague or no responses. Glesson Homes seriously needs to improve their communication, accountability, and respect for homeowners once contracts are signed and completion has taken place.
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Gleeson Homes build affordable, high quality homes in the North of England and the Midlands where there is a strong need for affordable housing.
