The internet connection has been down since 28 November. After numerous interactions with the support team and several remote diagnostics with technicians, it was confirmed that the router is faulty and needs to be replaced. This was determined weeks ago, yet the issue remains unresolved. A technician visited on 17 December and once again confirmed that the router is defective. However, the technician arrived without a replacement and stated that the local partner does not have spare routers. We were informed that we must wait for the company to supply a new device, but no clear delivery timeline has been provided. We were told a new router would arrive today, but that did not happen. We were advised that due to the holiday period, no one could deliver the router today, and the earliest availability is in January. Currently, there is still no internet connection, no installed replacement router, and no confirmed delivery date. Since 28 November, we have been without the internet service we are paying for. The lack of service has cost us significant working hours spent communicating with support, waiting for technicians, and following up on this matter. Both my partner and I work from home, and our productivity has been greatly affected, as we have had to rely on unstable mobile internet for over three weeks. Throughout this time, we have only received apologies without any concrete compensation for the prolonged outage and poor service quality. Given the duration of the issue, the lack of proactive communication, the missed delivery commitment, and the absence of financial compensation, we find this situation unacceptable. Please be cautious with this company.
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Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
