Review Time
I was facing some wifi issues and one of the customer service agents named Divine helped me in a very calm and professional manner to reolve the issue and double check as well if everything was working well. Thank you Divine for your patience and resolving the problem.
If you go to university and have Glide wifi. Do not accept the offer. DO NOT SUFFER LIKE WE HAVE. Live chat is never open. As I type I’ve been trying to call their 24/7 service since 11pm, it’s now 1:30am! They half upgrade our accommodations wifi, and then brick our wifi support from being used despite being told on their website, and I was told on the phone before even buying it if we have a router box extenders are allowed! But nope, randomly got bricked. I’m a student who does most of her classes in her room due to sickness, and now cannot attend because their wifi is so bad, we had to pay for an extender and then…they block them! Maybe I’ll change the review if they finally pick up the phone and help 🤷♀️🤷♀️
The internet connection has been down since 28 November. After several communications with the support team and multiple remote diagnostics with technicians, it was determined that the router is defective and needs replacement. This conclusion was reached weeks ago. Despite this, the problem remains unresolved. A technician visited on 17 December and reconfirmed that the router is faulty. However, the technician arrived without a replacement unit and informed us that the local partner does not have spare routers available. Consequently, we were told to wait for the company to supply a new device, with no clear timeline provided. We were explicitly told that a new router would be delivered today, but this did not occur. We were informed that due to the holiday season, we are unable to send anyone for the router delivery today. We understand this may be frustrating and sincerely apologize. The earliest availability we have been given is January. As of now, there is still no internet connection, no installed replacement router, and no confirmed delivery date. Since 28 November, we have been without the internet service we are paying for. Along with the lack of service, we have wasted a significant amount of work time communicating with support, waiting for technicians, and repeatedly following up on this issue. Both my spouse and I work from home, and our work quality has been severely affected, as we have been forced to depend on unreliable mobile internet for over three weeks. Throughout this period, we have only received apologies but no tangible compensation for the extended outage and poor service quality. Considering the length of the incident, the lack of proactive communication, the missed delivery promise, and the total absence of financial compensation, we find this handling of the situation unacceptable. Please, be cautious with this company.
The internet connection has been down since 28 November. After numerous interactions with the support team and several remote diagnostics with technicians, it was confirmed that the router is faulty and needs to be replaced. This was determined weeks ago, yet the issue remains unresolved. A technician visited on 17 December and once again confirmed that the router is defective. However, the technician arrived without a replacement and stated that the local partner does not have spare routers. We were informed that we must wait for the company to supply a new device, but no clear delivery timeline has been provided. We were told a new router would arrive today, but that did not happen. We were advised that due to the holiday period, no one could deliver the router today, and the earliest availability is in January. Currently, there is still no internet connection, no installed replacement router, and no confirmed delivery date. Since 28 November, we have been without the internet service we are paying for. The lack of service has cost us significant working hours spent communicating with support, waiting for technicians, and following up on this matter. Both my partner and I work from home, and our productivity has been greatly affected, as we have had to rely on unstable mobile internet for over three weeks. Throughout this time, we have only received apologies without any concrete compensation for the prolonged outage and poor service quality. Given the duration of the issue, the lack of proactive communication, the missed delivery commitment, and the absence of financial compensation, we find this situation unacceptable. Please be cautious with this company.
My Internet connection dropped and I opened a ticket via email. You have the chance to call the helpdesk via phone number as well and surprise: no queue, just a real human being in no time there for you (it was Sunday). Wesley from helpdesk helped me asking just some basic info and he was able in minutes to identify the problem and rectify it, but not happy with that, he tried and succeeded in improving my connection rates and speed three (3) times! He's been fast, polite, efficient and in one word brilliant. Great job Wesley, and great job Glide.
Needed assistance with a password reset and Naz was very lovely and helpful. He setup an account and made sure I was connected before wrapping up the call. And might I add the wait time wasn’t long at all. Was connected under a min
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Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
