My Internet connection dropped and I opened a ticket via email. You have the chance to call the helpdesk via phone number as well and surprise: no queue, just a real human being in no time there for you (it was Sunday). Wesley from helpdesk helped me asking just some basic info and he was able in minutes to identify the problem and rectify it, but not happy with that, he tried and succeeded in improving my connection rates and speed three (3) times! He's been fast, polite, efficient and in one word brilliant. Great job Wesley, and great job Glide.
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Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
