I am highly dissatisfied with my experience with the service. I paid for a plan on a specific date, and while the payment was processed, my account still reflects the free plan. Despite numerous attempts to resolve this through their support system, I received ineffective troubleshooting steps that did not address the issue. I was informed I was “on a free plan” despite having already paid. The system fails to acknowledge my subscription, and the support does not escalate the matter to a human promptly. I was told that someone would “get back to me on Monday,” which is unacceptable for a paid service. I anticipated a seamless upgrade to a paid plan but ended up charged with no access to the features I paid for. This situation reflects a significant failure in billing and customer service. I demand an immediate refund and will not recommend the service to others unless this is addressed quickly.
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