I ordered a size 9 and they sent a size 6. The cost was 59E approximately $70 USD. I asked to refund my money or send the correct size. Here is their response below: MIssy Renehan From:To:Glide FootwearSat, Jan 3 at 10:56 AMThese are way too small. I need to return and be refunded. I ordered a size 9 and this are tiny tiny tiny. Missy Kezel ********************************************Glide Footwear From:glide footwearTo:MIssy RenehanSat, Jan 3 at 12:33 PMHello Missy,Thank you for reaching out and for sharing your experience. I’ve reviewed your message carefully.To avoid any misunderstanding, I’d like to clearly explain how requests like this are handled on our side and outline the available resolution paths.Your order was delivered as described and falls within our product specifications. Differences in personal experience with fit, color, or material are subjective and are therefore handled through our standard return procedure.Return option (formal procedure)A full refund is possible only by returning the item to our central warehouse:Return address:Hangzhou Sumai Technology Co., Ltd.,3rd Floor, Building 3, No. 55 Yifeng Road, Xiasha Street, Qiantang District, Hangzhou City, Zhejiang Province, China 310000Shen yueyin 15867157301Please be aware that:- international return shipping costs are the customer’s responsibility- processing can take several weeks from the moment of shipment- refunds are issued only after receipt and inspection at the warehouse- any loss, delay, or damage during transit may impact refund eligibilityFor these reasons, international returns are typically time-consuming and costly relative to the order value.Standard alternative resolutionFor cases like this, we also offer a standard alternative resolution that avoids the return process altogether:- a 10% refund issued to your original payment method- you may keep the shoes (use them, gift them, or donate them)This option allows the matter to be resolved immediately, without return shipping, extended processing times, or additional administrative steps.Please let us know which option you would like to proceed with so we can finalize this accordingly.Kind regards,EvaGlide FootwearOp zo 4 jan 2026 om 00:56 schreef MIssy Renehan Show original messageMIssy Renehan From:missy renehanTo:Glide FootwearWed, Jan 7 at 5:15 PMUnless you want a horrible review I suggest you send the appropriate size or refund my $65. This is the last request before I have my attorney send you a letter. I will not pay for shipping your product back to you when you deliberately are not responding to a 100% refund to my credit card. If I do not hear from you immediately I will contact my credit card and report your business as fraud.Sent from Yahoo Mail for iPhoneShow original messageGlide Footwear From:To:MIssy RenehanThu, Jan 8 at 2:24 PMHi Missy,Thank you for your response.As you indicated that the alternative resolution offered earlier does not meet your expectations, we have reviewed your case once more internally.Based on this review, we can offer an adjusted resolution to bring this matter to a close without requiring a return:- a 20% refund issued to your original payment method- you may keep the shoesThis option is provided to avoid the time, cost, and uncertainty associated with international return shipping and allows the matter to be resolved efficiently.If you prefer to pursue a full refund, this remains possible by returning the item to our central warehouse in accordance with our return procedure.Please let us know how you would like to proceed so we can finalize the outcome accordingly.Best regards,EvaGlide FootwearOp do 8 jan 2026 om 07:15 schreef MIssy Renehan ow original message
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