Review Time
I strongly advise against making a purchase. It seems like what I received is either a cheap knockoff or a result of misleading advertising. Although the pair I got looks somewhat similar to what was shown online, the quality is noticeably inferior. The colors are not right, the tongue is made of a plastic-like material, and the stitching varies in both pattern and thickness. The shoes advertised appeared to be of high quality, but the ones I got look like imitations. When I contacted the company to initiate a return, they provided a lengthy explanation about the high costs and difficulties involved in returning them internationally, suggesting instead that I accept a 10% refund and keep the shoes. It feels like a total scam.
DO NOT BUY. I am assuming that it is either (A) a substituting knockoff versions if out of original or, (B) false advertising. The pair I received, while looking “similar” to the version on the website, is quite clearly of lower quality than what was depicted. The coloring is off, the entire tongue is a plastic(?) like material, and the stitches (throughout) are different (pattern and thickness). The shoes on the website look high-quality. The ones I received look like knockoffs. I reached out to the company to return and the gave me a book of info on how expensive and difficult it would be for me to return them (international/China) and the advised that I take an alternative option of getting a 10% refund and keeping the shoes. Total scam.
They will not honor their refund policy! when I went to return the shoes immediately upon receipt, they offered a huge run-around a 10% refund ($6 for a $60 purchase) and i keep the garbage they sold. I refused their 10%refund offer. In the next email they offered 20% refund and Still will not provide an address for me to return the shoes for a full refund. The shoes are not orthopedic as advertised. There is nothing orthopedic about the shoe.No arch support, no wide toebox. nothing. can buy better quality at target or walmart.Not kidding. Now they won't give me my $60 back. Glide shoe are Crooks. A scam.
I ordered a size 9 and they sent a size 6. The cost was 59E approximately $70 USD. I asked to refund my money or send the correct size. Here is their response below: MIssy Renehan From:To:Glide FootwearSat, Jan 3 at 10:56 AMThese are way too small. I need to return and be refunded. I ordered a size 9 and this are tiny tiny tiny. Missy Kezel ********************************************Glide Footwear From:glide footwearTo:MIssy RenehanSat, Jan 3 at 12:33 PMHello Missy,Thank you for reaching out and for sharing your experience. I’ve reviewed your message carefully.To avoid any misunderstanding, I’d like to clearly explain how requests like this are handled on our side and outline the available resolution paths.Your order was delivered as described and falls within our product specifications. Differences in personal experience with fit, color, or material are subjective and are therefore handled through our standard return procedure.Return option (formal procedure)A full refund is possible only by returning the item to our central warehouse:Return address:Hangzhou Sumai Technology Co., Ltd.,3rd Floor, Building 3, No. 55 Yifeng Road, Xiasha Street, Qiantang District, Hangzhou City, Zhejiang Province, China 310000Shen yueyin 15867157301Please be aware that:- international return shipping costs are the customer’s responsibility- processing can take several weeks from the moment of shipment- refunds are issued only after receipt and inspection at the warehouse- any loss, delay, or damage during transit may impact refund eligibilityFor these reasons, international returns are typically time-consuming and costly relative to the order value.Standard alternative resolutionFor cases like this, we also offer a standard alternative resolution that avoids the return process altogether:- a 10% refund issued to your original payment method- you may keep the shoes (use them, gift them, or donate them)This option allows the matter to be resolved immediately, without return shipping, extended processing times, or additional administrative steps.Please let us know which option you would like to proceed with so we can finalize this accordingly.Kind regards,EvaGlide FootwearOp zo 4 jan 2026 om 00:56 schreef MIssy Renehan Show original messageMIssy Renehan From:missy renehanTo:Glide FootwearWed, Jan 7 at 5:15 PMUnless you want a horrible review I suggest you send the appropriate size or refund my $65. This is the last request before I have my attorney send you a letter. I will not pay for shipping your product back to you when you deliberately are not responding to a 100% refund to my credit card. If I do not hear from you immediately I will contact my credit card and report your business as fraud.Sent from Yahoo Mail for iPhoneShow original messageGlide Footwear From:To:MIssy RenehanThu, Jan 8 at 2:24 PMHi Missy,Thank you for your response.As you indicated that the alternative resolution offered earlier does not meet your expectations, we have reviewed your case once more internally.Based on this review, we can offer an adjusted resolution to bring this matter to a close without requiring a return:- a 20% refund issued to your original payment method- you may keep the shoesThis option is provided to avoid the time, cost, and uncertainty associated with international return shipping and allows the matter to be resolved efficiently.If you prefer to pursue a full refund, this remains possible by returning the item to our central warehouse in accordance with our return procedure.Please let us know how you would like to proceed so we can finalize the outcome accordingly.Best regards,EvaGlide FootwearOp do 8 jan 2026 om 07:15 schreef MIssy Renehan ow original message
Terrible quality; incorrect sizing and not representative of advertised products; nearly impossible to return without shipping internationally and incurring excessive charges and fraudulent return policy advertised. DO NOT WASTE YOUR MONEY OR TIME!!
I would give this company less than a one star if I could. The shoes I ordered were not the shoes I received, but they insisted I pay for the return shipping to China. I am now disputing with my credit card company. These shoes are so cheaply made, and they are nowhere near the ad quality presented.
My experience with Glide Footwear has been extremely disappointing and unprofessional from start to finish. The company’s own website clearly states that customers will receive a prepaid return label and a full refund once the item is returned. However, when I contacted customer service, I was told the opposite—that I would NOT be provided a prepaid return label and would be responsible for all return shipping costs. This directly contradicts the information they advertise.When I attempted to clarify this inconsistency, the responses I received were vague, frustrating, and did not address the issue. Instead of honoring the stated return policy, the company offered me a 40% refund to keep the items or “free items” equal to my purchase amount—neither of which aligned with what I was originally promised. Their communication made the process feel intentionally difficult, as though they were discouraging customers from returning products.It should not take multiple emails and conflicting explanations to get straightforward information about a return. The lack of transparency, misleading policy language, and overall customer service approach left me feeling misled and undervalued as a customer.I am sharing this experience so others are aware of the challenges they may face when dealing with Glide Footwear. Based on my experience, I cannot recommend this company.
I wouldn't even give 1 star. Horrible customer service. I placed an order November 30, 2025 and still not arrived. Over 50 emails back and forth with them. A promised partial refund that hasn't happened to date. I keep being told be patient. The tracking shows mt package sitting in a location 4 hours south of me since December 13th. And they want me to keep waiting. I just wanty m oney back.
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