Be very very careful when ordering from this site. It’s such a shame as I have ordered multiple times with no issues at all. I placed a other order which was £82 and then I got a demand from DHL for VAT at 20% plus another fee totalling £24- I contacted DHL and they said it was correct as Olive Young have selected that option for the customer to pay for the duty and VAT and also indicated that the order was over £135 in value (they add a £10 insurance fee that is not stated on the website or on any of my receipts or emails which obviously increases the total order “value”) I contacted Olive Young and they just said they wont refund for vat and they have no control over charges at all - this is absolutely not true. They have the choice to add VAT at the point of purchase which most other sites do. It’s such a shame but I absolutely will never order from them again
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